I need to have my front line sales staff be clear with our message to the customer as our organisation is going through change. I don't trust that they will communicate the correct information. I thinking of scripting out the message for them to rope learn, however that may seem very unnatural, at a lost on how to be sure the message is clear. Any advise.
Context (Selling a Product)
I need my message to be accurate but also natural for my team to communicate.
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