Should we be impose our company rules or policies on our customers all the time, even when they have a valid reason for us to relax our company policy?
Context (Selling a Product or Service)
When it comes to customer services, should we maintain the decree of telling them "Rules are Rules" OR "it's our internal/company policy" irrespective of circumstances? Or is it agreeable to loosen the rules depending on the context? But, in this case there is a large scope for them to game the system every time we relax the rules.
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